Office Policies

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Requesting an appointment:

If your need is urgent, please call (480) 649-9000 to request a same-day appointment. Requests are handled during regular business hours. Our regular business hours are:

Monday-Friday: 8:00am-5:00pm

Cancelling/Rescheduling an Appointment:

From time to time schedules can change and we understand. Please call our office 24 hours in advance to let us know if you need to cancel or reschedule your appointment.

We may also choose to discharge a patient for habitual late cancellations and or rescheduling. We want to serve all of our patients in a timely and efficient manner and effective communication is the best way to accomplish this.

Contacting a Physician after hours:

We have a 24-hour, 7-day-per-week answering service. Call (480) 649-9000. All emergent calls received after hours will be responded to individual need of the patient.

Renewing a Prescription:

Please call your pharmacy to request a prescription refill and the pharmacy will fax or contact the office. Prescription renewals are handled during regular office hours only. Please allow at least 48 hours during the business week to accommodate your request, as each request has to be approved by a physician and all physicians are not in the office every day.

Your Account:

We accept cash, personal checks, Visa and MasterCard in our office. We offer a discounted rate for cash pay patients.

If you have questions about your bill, please call your insurance about any Deductibles or Co-payment amounts. If you need to talk to the billing department please call (480)649-9000 Ext. 204 or Ext. 215.  Please refer to our Insurance and Payment Policies.

Requesting Medical Records:

Medical Records can be obtained by signing a release of records form. A fee will be charged to an outside agency other than a medical provider. Medical providers requesting your health care information will be provided to free of charge. If the patient is requesting a copy of their own records for personal use they must sign a medical release and give us a 24 hour notice to prepare the records. The patient must be the person picking up the records. The only way someone else can pick up your personal records is if we have a power of attorney on file.

Please call our Medical Records department at (480)649-9000, Ext. 205 for further information.

Office Information

building

Brown Road Family Medicine
2310 E Brown Road
Mesa, AZ 85213
Phone: 480-649-9000
Fax: 480-248-9213
Medical Records Fax: 480-292-8174
Nurse & RX Refill Fax: 480-248-9206
Business Hours:
Monday-Friday: 8:00am-5:00pm




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